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What we charge tenants

As of October 2012 we are no longer charging any tenant fee. However, if you are a tenant or potential tenant, you need to bear in mind that in order to book a property you need to pay a deposit and before you can move into a property you need to pay rent in advance.

The deposit

The deposit is payable at the booking stage and normally is the same amount as one month’s rent. If you have viewed a property and decide you want to rent it, the best thing to do is phone or email straight away to make sure its still available. If it is, you can normally pay over the phone by credit or debit card or you can come in to the office and pay by cash or card or banker’s draft. If you want to pay by cheque, we may ask you to wait till it is cleared before the property is booked for you.

We hold the deposit for you in our deposits account for a maximum of 30 working days before it is transferred to the Tenancy Deposit Scheme, and you get it back in full at the end of your tenancy i.e. when you move out, if and when there are no outstanding issues. We do not pay out any accrued interest. After your deposit is paid into the Tenancy Deposit Scheme you will receive a release code which identifies uniquely your funds, and you need to have this code to retrieve your deposit.

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Important information on what to do if you suspect there is a gas leak, emergency repairs and standard repairs: